Frequently Asked Questions

At Jordan & Cousins Beds Direct, we understand that ordering furniture and mattresses for delivery across Europe can raise a few questions. To make things simple, we've answered the questions we're asked most often.

1. Who Actually Delivers My Order?

Think of Michael Jordan as a European milkman!

Unlike many companies that rely on third-party couriers, Michael personally delivers orders throughout Europe. Deliveries are carefully planned by grouping customers within the same region, allowing for a more personal and reliable service.

This hands-on approach means your order is delivered by someone who knows exactly what you've purchased and genuinely cares about customer satisfaction.

2. Do You Assemble Furniture on Delivery?

As standard, no.

All of our beds and furniture are designed for straightforward assembly and are supplied with clear instructions.

That said, Michael would never leave someone struggling. If you feel you may require assistance with assembly, please discuss this before placing your order. Subject to availability, an assembly service may be arranged for an additional fee.

After all, Michael still has many deliveries to complete on his European route!

3. I Don't Live in Europe Full-Time. Can I Arrange a Delivery Window?

Absolutely.

Many of our customers split their time between countries. If you require a specific delivery period, simply speak to Michael directly.

With sufficient notice, deliveries can often be planned around your availability while also coordinating other deliveries in your area.

4. Do Your Prices Include Customs Charges?

Yes.

All customs charges, import duties, and associated fees are included in our pricing, giving you complete peace of mind and no unexpected surprises.

5. Can You Make Bespoke Sizes?

Yes, we can.

If you require a custom-sized bed, mattress, or headboard, simply contact us with your measurements and requirements.

Michael will be happy to provide a quotation for your bespoke order.

6. Does the Delivery Charge Cover Every Item in My Order?

Yes.

Our delivery charge covers your entire order, regardless of the number of items purchased.

7. How Will I Know What Time You're Arriving?

As your delivery approaches, Michael will add your address into his sat nav route and keep you updated on his progress.

This allows customers to have a good idea of their delivery timing on the day.

8. Do You Take Furniture Upstairs?

Generally, no.

To keep delivery charges affordable, Michael typically delivers alone.

However, he is always willing to assist where reasonably possible and will do his best to help customers when circumstances allow.

If you have any concerns about access or stairs, please discuss them before ordering.

9. Do You Deliver to Other Countries?

In many cases, yes.

While we regularly deliver throughout Europe, deliveries to additional countries can often be arranged upon request.

Please contact us with your location and we'll be happy to advise.

10. Can I Order Over the Phone?

Yes.

You are welcome to place your order by telephone through our office.

However, we do prefer online orders wherever possible, as they keep all product selections, specifications, and delivery details clearly recorded and organised for both parties.

Still Have a Question?

We're always happy to help. If your question isn't covered above, simply get in touch and we'll be delighted to assist.

At Jordan & Cousins Beds Direct, we pride ourselves on offering a personal service that is becoming increasingly rare—real people, real products, and deliveries made with care throughout Europe.